30 Sep
2004
30 Sep
'04
7:13 p.m.
Eric Boudrand wrote:
Hi, Hi Eric,
Is there a way to send a specific message exclusively when an agent closes a ticket ? "StateUpdate" notification is not exactly what I am looking for. this looks like a feature request.
Is it possible to close automatically a ticket when there is no customer update or agent update since a fix amount of days ? You don't like the autoclose feature/state?
Regards. me to.
Eric Boudrand Gerold.