Hi Dave, On Wed, Apr 30, 2003 at 02:40:10PM -0400, DTerrell@Delphi-Tech.com wrote:
Very nice, I feel I have contributed in some way...I'm beginning to get a list of things, 'nice to have's if you will. Another that just came in is in the event someone would like to be notified that their ticket has been closed, and other customer users should be notified as well, would there be a way to close and CC or notify other users?
See http://doc.otrs.org/1.1/html/system-notification.html and http://doc.otrs.org/1.1/html/auto-response.html for what OTRS can do. It's possible to notify the sender of the ticket about state, owner and queue changes (not other customer users). Configurable for each queue.
-Dave
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson