Hi guys If we enable 'CustomerGroupsSupport', we did not receive any Agent-Notifications if the users used the WebInterface for Queues not in CustomerGroupAlwaysGroups. The following patch solved the Problem. I don't know the code well. Does anybody know, if that patch has any unwanted sideeffects? Marc --- InterfaceCustomer.pm.orig 2006-04-16 10:19:43.000000000 +0200 +++ InterfaceCustomer.pm 2006-04-16 10:25:41.000000000 +0200 @@ -168,8 +168,8 @@ # -- # create common framework objects 3/3 # -- - $Self->{UserObject} = Kernel::System::CustomerUser->new(%{$Self}); - $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); + $Self->{UserObject} = Kernel::System::User->new(%{$Self}); + $Self->{GroupObject} = Kernel::System::Group->new(%{$Self}); $Self->{SessionObject} = Kernel::System::AuthSession->new(%{$Self}); # -- # application and add on application common objects