Re: [otrs] "Pending auto close+" and "Pending auto close-"

18 Apr 2011

      Thanks Marco,

This is all very well, and I understand that very well.

Basically, what you're saying here is this; at 45 */2 * * *,
otrs.PendingsJobs.pl, will run to check all pending tickets, and if a ticket
is found to be of pending state, the script will check the timer, and see if
its time has expired or not, and then apply the required job, such as
closing or sending a reminder.

What is the best practice for this?
Should I follow this: setting pending dates to 00:00 for example, and set
the pending cronjob to run @ 1 0 * * *?

Thanks and Best Regards,
Muhammad El-Sergani.

On Mon, Apr 18, 2011 at 4:38 PM, Marco Vannini wrote:
...
in redhat like system there a service otrs that runs in runlevel 2345 that
populates otrs crontab over more other things. one of this is
otrs.PendingsJobs.pl (as defined in file pending_jobs
in /opt/otrs/var/cron/). This, by default, is executed at every 45 of every
2 hours and does closure and/or notification about ticket that has exceeded
pending time and unlock unlockable tickets
On Mon, Apr 18, 2011 at 4:19 PM, Muhammad El-Sergani wrote:
...
Thanks Marco,
Can you help shed some more light about how this goes in general?
Thanks and Best Regards,
Muhammad El-Sergani.
On Mon, Apr 18, 2011 at 4:06 PM, Marco Vannini wrote:
...
otrs.PendingJobs.pl in cron
On Mon, Apr 18, 2011 at 4:04 PM, Muhammad El-Sergani 
...
wrote:
...
ad the timer set to 10 minutes in the future.
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