Re: [otrs] Mail to Agent

Munawar Zeeshan wrote:

I want that if a ticket is generated, it not only goes to the specific Queue but also to the email address associated with that Queue??

Agents can be notified (see the docs on notifications), but not queue addresses. Sending an email to the queue address would generate another ticket (infinite loop). E-mail notifications can be sent to agents. Nils Breunese.