You might either try to set a PostmasterFilter according to the X-OTRS Headers you set (same values) or check if the sender of your mails is trusted. OTRS lets you define 'trusted' mail addresses - OTRS headers of different mail addresses are ignored. I think the default is 'trust all', but I might be wrong here. Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alberto Benini Sent: Montag, 28. Januar 2008 17:20 To: otrs@otrs.org Subject: [otrs] Setting Ticket's TextFrees and Priority from incoming email's header Hi all, I want to set some values of TicketTextFrees and the priority with the header of the incoming emails, but the created tickets have the priority and the TicketTextFrees values not defined... For Example the header of the email is: X-OTRS-Priority: 2 X-OTRS-TicketKey1: TicketFreeText1 X-OTRS-TicketValue1: Product1 X-OTRS-TicketKey2: TicketFreeText2 X-OTRS-TicketValue2: Type1 X-OTRS-TicketKey3: TicketFreeText3 X-OTRS-TicketValue3: Component1 What is wrong? I have to define a new filter in "PostMaster Filter"? How? Can anyone help me? Thanks in advance, Alberto _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/