[otrs] Re: Moving lots of tickets to a new queue

ok - its just the database guy deep inside trying to get out. help, i'm trapped in a SQL puzzle ! Robert Kehl writes:

On Thursday, January 15, 2004 8:56 PM Mark Mertel wrote:

...

Can't you just update the queue_id in the ticket to table to reflect the new queue ?

You can, for sure, but it's not recommended to touch the raw database when there'se no need to.

Regards,

Robert Kehl

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