Hi David
On Wed, May 18, 2011 at 15:20, David Boyes
I’m not sure why you say that. I think that has more to do with process than the tool. We abandoned Bugzilla for OTRS and were glad to see it go. Bugzilla is cryptic, difficult to use, and not very scalable. OTRS works much better for us.
Great that you're happy using OTRS as a bug tracker :D Of course it's possible and I guess it indeed has to do with process wether or not it works for you. And you would also not hear me say that bugzilla is user friendly... For the OTRS.org project it should at least be helpful if there would be a public listing of bugs available for unauthenticated users. It might not require LOTS and lots of effort to get OTRS in shape. It depends indeed very much on your requirements if you can make use of OTRS as a (public) bug tracker. -- Mike