Hi Ramsey,<br><br>Actually this is not at all difficult.<br>You can change the mail settings via otrs/index.pl?Action=AdminMailAccount<br><br>If pop3s is not available as an option, please run bin/otrs.checkModules from the command line and install needed options.<br>
<br>If you use SMTPS for outgoing mail, you can change the configuration via SysConfig &gt; Framework &gt; Core::Sendmail. Make sure you specify port 465 for Google Mail, otherwise you won&#39;t be able to connect.<br><br>
--<br>Michiel<br><br><div class="gmail_quote">On Fri, Sep 18, 2009 at 12:05 AM, Ramsey Allison <span dir="ltr">&lt;<a href="mailto:rallison@xcp.org">rallison@xcp.org</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>Hello,</div>
<div>I am using OTRS on a linux box. We recently changed on company mail to google and now am unable to send/receive mail to OTRS. I can view the mail in my google account but it is not making it to OTRS.  Where in the otrs directory can I view the mail host name?  Is there a setting to select SSL? </div>


<div> </div>
<div>PostMaster Mail Account Settings:</div>
<div>Type:pop3s</div>
<div><a href="mailto:Username%3Axxx@techsupport.org" target="_blank">Username:xxx@techsupport.org</a></div>
<div>Password:xxxx</div>
<div>Host:<a href="http://pop.gmail.com" target="_blank">pop.gmail.com</a></div>
<div>Trusted:yes</div>
<div>Dispatching:Dispatching by specific Queue</div>
<div>Queue:Support</div>
<div>Valid:valid</div>
<div> </div>
<div> </div>
<div>
<table border="1" cellpadding="2" cellspacing="0">
<tbody>
<tr>
<td><font size="-1"><b>Incoming Mail (POP3) Server - requires SSL:</b></font></td>
<td><font size="-1" face="Courier New, Courier, mono"><a href="http://pop.gmail.com" target="_blank">pop.gmail.com</a></font><font size="-1"><br><b>Use SSL</b>: Yes<br><b>Port</b>: 995 </font></td></tr>
<tr>
<td><font size="-1"><b>Outgoing Mail (SMTP) Server - requires TLS:</b></font></td>
<td><font size="-1" face="Courier New, Courier, mono"><a href="http://smtp.gmail.com" target="_blank">smtp.gmail.com</a></font><font size="-1"> (use authentication)<br><b>Use Authentication</b>: Yes<br><b>Use STARTTLS</b>: Yes (some clients call this SSL)<br>

<b>Port</b>: 465 or 587 </font></td></tr></tbody></table></div>
<div><br clear="all"> </div>
<div></div><br>-- <br><font color="#888888">Ramsey Allison<br>
</font><br>---------------------------------------------------------------------<br>
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