I think that you should run a genericagent job setting costumerNO=XYZ filtering message from johndoe

On Tue, May 19, 2009 at 6:50 AM, Tim Bos <TimB@proconmrm.com> wrote:

In a previous message, someone said that when you change the customerID on a user, it will update all the old tickets from that user automatically...

 

I tried this, and it didn’t work. This is what I did:

 

1: Create new Customer called XYZ (customerID = xyz)

2: Create new user called John Doe, with a customer ID of XYZ and email of John@Doe.com

 

Doesn’t this mean that ALL older tickets from John@Doe.com should automatically come under this Customer Company and user??

 

If not, how can I go back and update all the tickets so that they’re under the right customer. There’s over 200 tickets that I want to correctly assign to this customer.

 

Thanks.


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/