Hello maurizio, I need the same feature. In order to enable it you have to go to: Admin > SysConfig >Group:Ticket > Frontend::Agent::Ticket::ViewNote and set Ticket::Frontend::NoteSetState: to YES. Cheers, Daniel --------- Monday, August 29, 2005, 7:55:48 PM, you wrote: maurizio> I would allow the agent to change the ticket status while adding a note. maurizio> Looking at the frontend (AgentTicketNote.dtl) it seems this maurizio> functionality should already be available. In the "Note" maurizio> window ti should appear a list with all the 'new', 'open' and 'close' states. maurizio> Unfortunately, in my installation this list doesn't appear. maurizio> I'm using the default state list, but I localized state maurizio> names. Could the problem depend on the localization? maurizio> Thanks, maurizio> Maurizio maurizio> ____________________________________________________________ maurizio> Libero Flat, sempre a 4 Mega a 19,95 euro al mese! maurizio> Abbonati subito su http://www.libero.it maurizio> _______________________________________________ maurizio> OTRS mailing list: otrs - Webpage: http://otrs.org/ maurizio> Archive: http://lists.otrs.org/pipermail/otrs maurizio> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs maurizio> Support oder Consulting für Ihr OTRS System? maurizio> http://www.otrs.de/ maurizio> -- maurizio> This message was scanned for spam and viruses by BitDefender. maurizio> For more information please visit http://www.bitdefender.com/ -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/