OTRS gurus,
We are running otrs 2.3.1 on a Solaris
server with an Apache webserver.
When we forward an article, there are times
when we would like to change the Subject line.
OTRS helpfully puts "Re: [original
subject]" in the Subject line. Ordinarily this would be fine, but we
have several circumstances in which we want to change that line. Even if
you delete everything in the Subject line and type your own subject, e.g.
"TEST", once you hit enter OTRS replaces "TEST" with "Re: [original
subject] TEST".
How can I modify the behavior of OTRS so
that we can replace the default Subject line without OTRS putting the default
information in front of the replacement?
Regards,
David
Buice
Infrastructure
Specialist/SDC-INT 2032653
ITIL Foundation
Certified
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