This is a notification from the Help Desk.
On Jul 02, 2011 @ 04:09 pm, crythias@gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.pm: my $From = "$Self->{UserFirstname}
$Self->{UserLastname} <$Self->{UserEmail}>";
On Wed, Dec 1, 2010 at 11:41 AM, Daniel Maher
wrote:
==Ticket History==
On Jul 02, 2011 @ 04:09 pm, dma+otrs@witbe.net wrote:
No Comment
------
On Jul 02, 2011 @ 03:41 pm, dma+otrs@witbe.net wrote:
No Comment
------
On Jul 02, 2011 @ 03:41 pm, crythias@gmail.com wrote:
Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = "$Self->{UserFirstname} $Self->{UserLastname}
<$Self->{UserEmail}>";
and the same in CustomerTicketMessage.m
CustomerTicketMessage.pm: my $From = "$Self->{UserFirstname}
$Self->{UserLastname} <$Self->{UserEmail}>";
On Wed, Dec 1, 2010 at 11:41 AM, Daniel Maher
wrote:
------ On Jul 02, 2011 @ 03:41 pm, dma+otrs@witbe.net wrote: No Comment ------ On Jul 02, 2011 @ 03:41 pm, dma+otrs@witbe.net wrote: On 09/14/2010 02:20 PM, Daniel Maher wrote:
On 09/14/2010 01:45 PM, "LQ Marshall" wrote:
I don't suppose anybody has any > ideas on how to go about hiding > email addresses from the > customers in customer.pl ?
Thank you.
Don't know what you are talking about? Don't have any point where a customer can view an agents email address. Only thing available in the basic setup is the queue email address.
Where have you configured the agents email causing them to be displayed?
I haven't purposefully configured that as an option anywhere ; this is a vanilla installation of OTRS 2.4.7, and nothing beyond the authentication mechanism (LDAP) and queue name has been configured.
Please see the following screenshot where i have highlighted each instance of the agent email address being revealed to the customer.
I apologise for reviving such an old thread, but I am curious to know if anybody has an answer for this question ? To summarize (again) : How can I hide the agent email addresses from view in customer.pl ? Thank you. -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1588