Gabriele,
Thanks, I was aware of that. The problem then becomes having to modify the Supervisor(s) everytime a new user is added. Trying to make the system a little less tedious. But everything seems to point in that direction. I suppose I could have a generic agent or something along those lines look at each user record and add all ids for users having the same e-mail domain to my supervisor user. I guess I'll pursue that route. It just seems that with customer groups and the aforementioned setting in that module, we have the tools necessary to implement this cleanly. It would only mean setting all users of the same company to the same customer id, and then putting all supervisors from each company into the one group.
----- Original Message ----
From: Gabriele D'Andrea
To: User questions and discussions about OTRS.org
Sent: Tuesday, June 12, 2007 2:28:43 AM
Subject: Re: [otrs] Frontend::Customer::ModuleRegistration Question
You can assign John, mary and Steve different customers ids, and then assign the ids to the customer supervisor too.
Example
John -> Customer ID: id1
Steve -> Customer ID: id2
Mary -> Customer ID: id3
Supervisor -> Customer ID: id1,id2,id3,supervisorid
Gabriele
----- Original Message -----
From: Guillaume Rehm
To: User questions and discussions about OTRS.org
Sent: Tuesday, June 12, 2007 8:49 AM
Subject: Re: [otrs] Frontend::Customer::ModuleRegistration Question
Hi,
I want to do the same process. Have you find how you can implement it ?
o o a écrit :
Yes, but the problem with that is, I want these users to see all the tickets, but other users to not see all the tickets. John, Mary, and Steve all have the same customer id, and can currently see each other's tickets. But I want John to see everyone's tickets, and Mary/Steve to only see their own tickets. I may have more than one 'admin' per company, and I have multiple companies, so I'm trying to make this as simple as adding people to the right groups.
----- Original Message ----
From: Tequila Troutman
To: otrs@otrs.org
Sent: Monday, June 11, 2007 1:47:11 PM
Subject: RE: [otrs] Frontend::Customer::ModuleRegistration Question
You can use the customer id. If two customers have the same customer id,
they can see each other's tickets. If a customer has a customer id specific
to only him in his user profile, then he can only see his tickets. You could
set up all the users you want access to each other's tickets by giving them
the same customer id.
From: o o
Reply-To: "User questions and discussions about OTRS.org"
To: otrs@otrs.org
Subject: [otrs] Frontend::Customer::ModuleRegistration Question
Date: Mon, 11 Jun 2007 13:25:55 -0700 (PDT)
Was trying to configure my system so that the 'Company Tickets' button was
only available to users of a certain group. I noticed that there is a group
config option when looking at this module via SysConfig. I was hoping that
by creating a group and adding this group to the 'group' field it would
accomplish this. However, this setting doesn't seem to do anything, or at
least it doesn't do what I was hoping to accomplish. Any thoughts on this
would be appreciated.
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