[otrs] Emphasize text in response

Hello Our customer support department like to be able to emphasize things, especially when dealing with our customers. Is anyone aware of a way to allow portions of text to be emphasized in a response when an agent is replying to a customer through OTRS? Either by bolding it or putting it in italics? Thank you and regards _________________________________________________________________ Browse smarter with tabs - get the all-new MSN Toolbar! http://toolbar.msn.ie