Hi Jason,

You need to enable agents in stats via SysConfig -> Frontend::Agent::Stats -> UseAgentElementInStats

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason B. Loven
Sent: Tuesday, December 21, 2010 2:36 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Stats question

So I went into stats and tried to create a ticketlist report to show open tickets by tech…But either my install is broken or I’m blind since I can’t find a field that shows who owns the ticket or who it’s locked to. Can anyone shed some light?

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/