The reason it's there is so customers don't blindly submit on the
default queue.
There is more information here:
http://forums.otterhub.org/viewtopic.php?f=60&t=7138
> ---------------------------------------------------------------------
On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed
<abdul.mohammed@photobox.com> wrote:
> Hi All,
>
> I have setup OTRS as our ticketing tool. I am currently trying to remove the
> default ( - ) from drop down menu of To: address in CustomerTicketMessage to
> a created queue.
>
> With regards,
>
> Abdul
>
>
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