Re: [otrs] Allowing agents to always select a customer code

- Same question about services. I want the agents to be able to select all the services.

First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;Sy... and edit default service: http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService I hope this will help you. -N