Robert,
I am familiar with that area of the admin section and have built all the responses for existing tickets. That does not give me the canned responses if I am here http://localhost/otrs/index.pl?Action=AgentEmail
I can not find a way for it to allow me to pick canned emails from http://localhost/otrs/index.pl?Action=AdminResponse
Jason
-----Original Message-----
From: Robert Kehl [mailto:robert.kehl@otrs.de]
Sent: Wednesday, March 17, 2004 3:52 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Compose Email
On Wednesday, March 17, 2004 6:55 PM
Jason White
Is there a way when you compose a new ticket/email that you can use predefined responses to the user that you are opening the ticket for? An example would be we open a ticket for customers and always send the same request when we open the ticket and would like to auto populate the information automatically instead of having to retype it ever time.
You're wanting http://localhost/otrs/index.pl?Action=AdminResponse. While at the admin area once, have a cup of tea and a break as well as a look around. It's worth it. ;) hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/