The theme works on the logon screen but once logged in, it reverts back to the Standard theme. Logout and refresh and sure enough the theme changes back to the custom theme I created. I just edited both sets of files in the mean time. So my guess is there are multiple areas you change the theme. As Lars suggested here, I don't see any Theme selection anywhere in the personal "customer" account.
Cheers, have a good weekend!
Steve
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen
Sent: Friday, June 27, 2008 4:29 AM
To: 'User questions and discussions about OTRS.org'
Subject: Re: [otrs] Theme Not Working
Hi Luca,
That doesn't matter as long as the user has selected a theme in their own settings.
--
Lars
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Luca Maranzano
Sent: Thursday, June 26, 2008 5:14 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Theme Not Working
From sysconfig did you change the DefaultTheme?
HTH,
--luca
On Thu, Jun 26, 2008 at 4:56 PM, Steve Rizkalla wrote:
I fixed the permissions and still nothing. Should I redo the sql script? In the administration, our new theme is definitely selected. I make a simple change to the header and nothing happens....
But wait... when I make a change to the header in the Standard directory file, the change takes effect.
So it seems the proper theme is selected in administration but it really isn't.
Still checking......
Steve
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley
Sent: Thursday, June 26, 2008 9:16 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Theme Not Working
Hi Steve,
> Hi everyone, I've created a new theme and it isn't working. Here's what
> I did....
>
>
>
> OTRS v2.2.7 on Redhat EL 5 fully updated
>
>
>
> cp -r /opt/otrs/Kernel/Output/HTML/Standard/*
> /opt/otrs/Kernel/Output/HTML/Helicos
You did this as root right? cp -rp would have been better. Check your
file permissions. Re-run ./SetPermissions.sh or modify the permissions
per hand. This should fix your problem.
>
> vi'ed the following two files to change the words COMPANY NAME and
> FOOTER to the company name.
>
>
>
> Made the change in mysql
>
>
>
> Selected the new theme within the admin tool
>
>
>
> Still don't see the theme.
Hope I could help!
((enjoy))
--
Shawn Beasley
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