Hi! I am trying configure the OTRS system with some extra fields on customers (customer_user). It is very easy to add fields in the database and in the config-file, but I have some problems with how the fields are shown. What I would like is for one of my new fields to be displayed as a drop-down box with say, three values, when entering data on the customer. Just like the field ValidId is shown. Furthermore, I would like to be able to control the formatting of my new fields. For instance, if a field has a certain value, the field value should be formatted with <blink></blink>. Is this at all possible? I don't mind tampering with the code, but as it is right now, I have no clue where to start. Thanks in advance :-) -- Camilla Krag Jensen www.exerp.com