OK, there have a some example step 1. create a queue for approval propose, 2. create a job in generic agent, set the condition is type=request and decision=null, action is move to approval queue 3. create a job in generic agent, set the condition is type=request and decision=approved and queue=approval , action is move to the support team queue On Mon, Jun 15, 2009 at 12:58 PM, Bhushan Badgujar < bhushan.badgujar@g-t-s.in> wrote:
HI,
Anybody help me…………!
FYI>>>>>
Regard
*Bhushan Badgujar*
*Executive – IT Facilities*
*From:* Bhushan Badgujar [mailto:bhushan.badgujar@g-t-s.in] *Sent:* Thursday, June 11, 2009 12:13 PM *To:* 'otrs@otrs.org' *Subject:* how to add approval person in request type
Dear Team,
I have install the OTRS 2.3.4 in my organization, In a OTRS I have created three types 1.Request 2.issue 3. Information
My problem is if any customer create Request ticket, The support team want a approval for particular Request ticket. The approval person approved ticket. then closed the ticket from support team.
Example- customer give the request for ‘upgrade the system’ suppose I am a support team I want a approval from IT manager & Customer Department head
Please help me for this issue.
Please give the solution for the same if any idea please submitted
*T**hanks and Regards,*
*Bhushan Badgujar*
*Executive – IT Facilities***
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