Hi All,

We are currently using OTRS latest version. One of our customers is using an e-mail postmaster@domain.ltd, but does not receive the automatic reply with the ticket number. How can I fix this? There are no automatic rules designed by me to block this.

Thanks in advance,
Mikey van der Worp
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Mikey van der Worp

System Engineer

 

Utelisys Communications B.V.

Trinity Buildings

Tower A, 7th floor

Pietersbergweg 15

1105 BM Amsterdam

 

M         +31 (0) 62 942 2052

T          +31 (0) 20 561 8010

F          +31 (0) 20 561 8021

 

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www.utelisys.com – https://www.utelisys.com/