Look at the OTRS manual install instructions. Something like this: #perl -MCPAN -e shell perl> install Net:LDAP perl> install XML::Parser Packagemanager (in OTRS) has nothing to do with perl. If you still have problems do a #uname -a For us so we can see what OS you are using as well as elaborating on how you installed OTRS. HTH, -Andy Lubel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Filippo Fiorani Sent: Thursday, May 10, 2007 1:19 PM To: User questions and discussions about OTRS.org Subject: [otrs] Another newbie question (blamy!) Hi there, I've installed OTRS 2.04 with a few modules missing, see list below: Net::LDAP ... not installed! (for directory authentication - not required) GD ... not installed! (for stats - not required) GD::Text ... not installed! (for stats - not required) GD::Graph ... not installed! (for stats - not required) GD::Graph::lines ... not installed! (for stats - not required) GD::Text::Align ... not installed! (for stats - not required) XML::Parser ... not installed! (required for strong xml use - not required!) But now I need to install missing modules. PackageManager won't work, because of the XML::Parser missing, I think. How can I do that? Cheer Dudes! Ciao, Filippo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/