Is there any way in the UI to change the state of a case?
In general the documentation on State is pretty sparse. Am
I correct when I say that state transitions can be controlled by entries in
Kernel/Config.pm? But otherwise, there is no way to change the state of a case
other than directly hacking the database?
Thanks!
Hal Berenson, President
PredictableIT
Phone: 805-212-1025 ext 101
Helpdesk: 805-212-1025 ext 1