With root user ? -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von mohamad Gesendet: Mittwoch, 9. August 2006 01:20 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] Can't use an undefined value as a HASHreference at../..//Kernel/System/Ticket/Article.pm line 1117 hello all could some one please help i am getting the fallowing error when trying to set up the database viaa web .. i get the fallowing error when i got to //localhost/otrs/installer.pl Permission denied at /opt/otrs//Kernel/System/Log.pm line 79 Schulze, Michael wrote:
Try to do database update - then it works.
best regards,
Mick
---------------------------------------------------------------------- -- *Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Telley, Stefan *Gesendet:* Dienstag, 8. August 2006 13:05 *An:* otrs@otrs.org *Betreff:* [otrs] Can't use an undefined value as a HASH reference at../..//Kernel/System/Ticket/Article.pm line 1117
Hi all,
I have the following problem with OTRS 2.0.4:
If i login with customer login at customer.pl and I try to open a new ticket, then I get the following errormessage:
Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1117.
In OTRS I found the following errormessages:
Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need ID or Name!
Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need Type od ID!
In /var/log/messages i get a message, that a new ticket has been created.
After this error neither the customer nor the agent can open any ticket from that customer. If I try to open a ticket from that customer i get the same error as above.
I already did some test:
- Installation on another OTRS Server
- Restore of data on a new database
I think i have corrupt data in my database, but where?
Thank you
Cheers Stefu
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