Hi Mike

Yes exactly. I would give staff certain "roles" to do which are predefined and then measure the numbers or percentages.

thanks

Iyad


From:        Michiel Beijen <michiel.beijen@otrs.com>
To:        "User questions and discussions about OTRS." <otrs@otrs.org>
Date:        08/17/2010 05:42 PM
Subject:        Re: [otrs] roles stats
Sent by:        otrs-bounces@otrs.org

---

Hi Iyad,

How would you like to measure roles?
I can see how it can be convenient if you can create a report on users
which belong to a certain role or so. Is that what you're looking for?

--
Mike


On Mon, Aug 16, 2010 at 12:21 PM, Iyad Al-Hindi <IHindi@sbm.com.sa> wrote:
>
>
> Hi all
>
> we recently installed OTRS and I am unable to find any category or item in
> the STATS section that measure ROLES. I would appreciate any feedback.
>
> thanks
>
> Iyad
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