Re: [otrs] Update/relookup customer informations after changing backend from Database to LDAP?

That's what I did (my Generic Agent GUI looks a little bit different, though), but it doesn't work here. No matter if I set the username or the users email address as "New customer" or "New customer ID", the customer information is not updated. But it's no problem, as there are only a few tickets left to update manually. Thanks anyway frank Gerald Young wrote:

This is what I had in mind. You can test on one ticket or all of them.

Search Ticket# and CustomerID Fulltext-Search in Article (e. g. "Mar*in" or "Baue*") Ticket# (e. g. 10*5155 or 105658*) Title CustomerID (e. g. 234321) Customer User Login (e. g. U5150)

From To Cc Subject Text

Service

Replace New Customer New Ticket Lock & New Type CustomerUser: CustomerID:

New Ticket Lock: New Title

On Wed, Jan 19, 2011 at 8:47 AM, Frank Thommen mailto:frank.thommen@gmx.net> wrote:

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