Good morning,
I have the version 2.3.3 of OTRS installed and working a long time in my company, I need to upgrade to version 2.4 (most current).
 
What steps do I need to do to upgrade?
What file do I need a backup for security?


Use Suse Linux and the database in Mysql.
 
 
Thanks,
Rodrigo Corrêa
 

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