1 Jun
2004
1 Jun
'04
4:02 p.m.
On Tuesday, June 01, 2004 4:57 PM
Brandon Friedman
Good day
Been testing OTRS for a couple of weeks.
How do I get the Owner field to show on the ticket (without having to zoom) either in the queue or locked ticket queue?
It's there, but commented: Create a new theme and edit the file TicketView.dtl. Remove the comments before these lines: <tr valign="top"> <td><b>$Text{"Owner"}:</b></td> <td>
$QData{"Owner","18"}</div></td>
</tr>
You may place the piece of code wherever you like.
hth,
Robert Kehl
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