Hi, On Sun, Jul 06, 2003 at 09:46:28PM +0100, Shaun Norris wrote:
We're looking at using OTRS to replace a system which has priorities reversed to the default in OTRS .... 1 = highest ... 6 = lowest.... there must be and easy way to change this. Thanks for your help.
That's pretty easy. .-) There is a table named 'ticket_priority'. The first column (id) is the real priority (1 very low -> 5 very high). The column (name) is filled with the priority name. So the table looks like this: id | name ---+--------- 1 | 1 very low 2 | 2 low 3 | 3 normal 4 | 4 high 5 | 5 very high Now you just need to change the name. .-) -=> Follow this site to change the priority names: http://doc.otrs.org/1.1/html/priority.html
Shaun Norris
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972