Edit Kernel/System/Ticket.pm and change line 3944, update the message
returned, change from 'Need StateID or State!' to "Need StateID or
State! Ticket: $Param{TicketID}".

Steve



On 1 February 2013 12:02, Steve Clark <sclark@netwolves.com> wrote:

Hello List,

Anyone know how to identify the ticket number that is causing this error?
OTRS-otrs.PendingJobs.pl-10[481]:
[Error][Kernel::System::Ticket::TicketStateSet][Line:3944]: Need StateID or
State!

Would it not make sense to also print the ticket number in the error
message?

Thanks,

--
Stephen Clark

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