hello otrs-gurus,

I have following problem:

I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a value from
my databyse automatically. This value is a unique value in database (number of contract).

I tried to found some documetation but without success.

*there is TicketFreeFieldDefault.pm in /opt/otrs/Kernel/System/Ticket/Event, wich has two
subs (funktions) but that doesn´t help me, i can´t understand it.

thanks for your answers!