[otrs] access denied, apache2::reload not working -- but everything seems right

27 Sep 2007

      I'm an experienced OTRS user installing a new OTRS.

We are using Apache 2.2 under FreeBSD 6.2 with Perl 5.8.8

Everything is (to my knowledge) set up right, but I am having weird
access-denied errors and issues with Apache finding modules, etc.

When going to the OTRS web page (https://secure.1fast.us/otrs/index.pl), I
get: "Forbidden.  You don't have permission to access /otrs/index.pl" on
this server.

The relevant portions of my httpd.conf:

        ScriptAlias /otrs/      "/usr/local/www/secure/otrs/bin/cgi-bin/"

        Alias /otrs-web/ /usr/local/www/secure/otrs/var/httpd/htdocs/

                Options +ExecCGI

        </Directory>

PerlModule Apache2::Reload

PerlModule Apache::DBI

PerlModule Apache2::RequestRec

PerlInitHandler Apache2::Reload

PerlRequire /usr/local/www/secure/otrs/scripts/apache2-perl-startup.pl

PerlModule Apache2::RequestRec

# set mod_perl2 options

       ErrorDocument 403 https://secure.1fast.us/otrs/index.pl

        SSLRequireSSL yes

        SetHandler  perl-script

        PerlResponseHandler ModPerl::Registry

        Options +ExecCGI

        PerlOptions +ParseHeaders

        PerlOptions +SetupEnv

</Location>

    AllowOverride None

    Options +ExecCGI -Includes

</Directory>

    AllowOverride None

    Options +ExecCGI -Includes

</Directory>

In the httpd-error log, I have a mess of "Can't locate" errors regarding
modules in OTRS - except these files all exist!

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/scripts/apache2-perl-startup.pl

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Config.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Config/Defaults.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Language.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/Admin.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminAttachment.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminAutoResponse.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminCustomerUser.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminCustomerUserGroup.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminEmail.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminGroup.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminLog.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminNotification.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminPGP.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminPOP3.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminPackageManager.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminPostMasterFilter.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminQueue.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminQueueAutoResponse.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminQueueResponses.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminResponse.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminResponseAttachment.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminRole.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminRoleGroup.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminRoleUser.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSMIME.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSalutation.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSelectBox.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSession.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSignature.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminState.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSysConfig.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminSystemAddress.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminUser.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AdminUserGroup.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentBook.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentLinkObject.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentPreferences.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentSpelling.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentStats.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketAttachment.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketBounce.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketBulk.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketClose.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketCompose.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketCustomer.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketEmail.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketForward.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketFreeText.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketHistory.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketLock.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketMailbox.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketMove.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketNote.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketOwner.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPending.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPhone.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPlain.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPrint.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketPriority.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketQueue.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketSearch.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketStatusView.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/AgentTicketZoom.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/CustomerPreferences.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketAttachment.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketMessage.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketOverView.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/CustomerTicketZoom.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Modules/CustomerZoom.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/ArticleAttachmentHTMLViewer.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/Layout.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/LayoutTicket.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NavBarLockedTickets.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NavBarModuleAdmin.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NavBarTicketBulkAction.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationAgentOnline.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationAgentTicket.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationAgentTicketSeen.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationCharsetCheck.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationCustomerOnline.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/NotificationUIDCheck.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesGeneric.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesLanguage.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesPassword.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/PreferencesTheme.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/TicketMenuGeneric.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/Output/HTML/TicketMenuLock.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Auth.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Auth/DB.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/AuthSession.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/AuthSession/DB.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/AutoResponse.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/CSV.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Cache.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/CheckItem.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Config.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Crypt.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/CustomerAuth.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/CustomerCompany.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/CustomerGroup.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/CustomerUser.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/DB.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Email.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Encode.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/FileTemp.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Group.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/LinkObject.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Lock.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Log.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Main.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Notification.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/PDF.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/POP3Account.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Package.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/PostMaster/Filter.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/PostMaster/LoopProtection.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Priority.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Queue.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/SLA.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Salutation.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/SearchProfile.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Service.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Signature.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Spelling.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/State.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Stats.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/StdAttachment.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/StdResponse.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/SystemAddress.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Ticket.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Ticket/Article.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Ticket/Number/DateChecksum.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Time.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Type.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/User.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/User/Preferences/DB.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Valid.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Web/InterfaceAgent.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Web/InterfaceCustomer.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Web/InterfacePublic.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Web/Request.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/Web/UploadCache.pm

[Thu Sep 27 13:44:43 2007] -e: Apache2::Reload: Can't locate
/usr/local/www/secure/otrs/Kernel/System/XML.pm

[Thu Sep 27 13:44:43 2007] [error] [client 67.103.22.253] (13)Permission
denied: access to /otrs/index.pl denied

Any help is *most* appreciated!

[otrs] access denied, apache2::reload not working -- but everything *seems* right

Mark Nernberg

[otrs] access denied, apache2::reload not working -- but everything seems right