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From: Martin Edenhofer <me@otrs.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 14 August, 2009 11:48:05
Subject: Re: [otrs] System log

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111

On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:

> In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.
>
> Can someone please help as a matter of urgency?
>
> Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.
>
> Thanks a lot
> From: Martin Edenhofer <me@otrs.com>
> To: User questions and discussions about OTRS. <otrs@otrs.org>
> Sent: Friday, 14 August, 2009 11:09:24
> Subject: Re: [otrs] System log
>
> Hi Lev,
>
> On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:
>
> > Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
> >
> > My settings are as follows:
> >
> > LogModule: Syslog
> > LogModule::SysLog::Facility:  user
> > LogModule::SysLog::Charset: iso-8859-1
> > LogModule::LogFile: /var/log/otrs.log
> > LogModule::LogFile::Date: No
> > LogSystemCacheSize: 4096
> > (this last is greyed out)
>
> It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.
>
> > My questions are:
> >
> > 1) Can I retrieve the Syslog/log file to see the logged entries?
>
> The SysLog files of you system should be located under /var/log/messages or something like that. Just ask your sys admin.
>
> > 2) Can I make a change so that the log shows more than 32k of logged messages?
>
> Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.
>
> -Martin

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