any clue ? i didn&#39;t find anything related or, at least, no solution on previous posts. <div><br></div><div>MV<br><br><div class="gmail_quote">On Wed, Jan 27, 2010 at 3:30 PM, Marco Vannini <span dir="ltr">&lt;<a href="mailto:marco.vannini@gmail.com">marco.vannini@gmail.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi all,<div><br></div><div>If a customer sends otrs a mail with someone else in CC it is possible to let otrs to send autoanswer (new ticket creation, change ownership) to CC too ?</div>

<div><br></div><div>Thank you in advance.</div>

<div><br></div><font color="#888888"><div>MV</div><div><br></div>
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