This behavior should only happen if you login as root and move tickets.

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Goldwater
Sent: Monday, June 04, 2007 12:24 PM
To: otrs@otrs.org
Subject: [otrs] root@localhost question

I have noticed that when I move a ticket into another queue it's owner becomes root@localhost. Does anyone know how to keep the current owner intact when changing queues?

Move   

Ticket moved into Queue "Test" (41) from Queue "Support" (5).

OwnerUpdate  

New owner is "root@localhost" (ID=1).

Thanks!