I noticed that the FAQ editor seems to accept some kind of html/plaintext mixture. It accepts {enter} as a newline whereas a browser ignores {enter} and requires <br> instead. OTRS also accepts <br> and other html code. The problem I'm facing is this : When I create html docs using an html wysiwyg editor and paste the source into a new faq it looks totally crappy cuz the wysiwyg editor uses a lot of extra newlines to make the code more readable. These newlines are generally unproblematic since browsers only listen for <br>. OTRS, however treats them as real newlines, hence the crappy output. I have to sit there and manually take all those unwanted newlines out so that OTRS displays it right. I tried to display the code in firefox and it looks very pretty without any editing. I can't believe I haven't found anything about that on the net. Help Alex