Re: [otrs] Deleting 'Customer User's from OTRS 1.2.3 who have left the organisation

Varsani, Rajendrakumar (PSD) wrote:

Small query. Having added several Customer Users to OTRS in the Admin-Area, I now need to delete some of the old people who have left. I can see that I can 'Add' and I can 'Change'. But how do I delete?

You generally don't delete anything from OTRS to avoid cascade issues (what would happen to all tickets owned by the agents you delete?). Instead you set items to 'invalid'. Nils Breunese. P.S. You realise that OTRS 1.2.3 was released four years ago?