Hi Lars We use two tickets which are linked in parent / child relation. The parent ticket is the ticket we communicate to our customers, the child is the ticket we communicate to a supplier (e.g. to get a bugfix). Doing so we have always the right to: addresses and never an answer sent to the wrong party. regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: Monday, June 23, 2008 11:10 AM To: 'User questions and discussions about OTRS.org' Subject: [otrs] replaced with database email Hi. Sometimes we need to send emails to other people than the ticket customer. Maybe I need to correspond with a service representative of a manufacturer. I want to keep this correspondence within the ticket and naturally I use the reply function of the ticket and enter the address of the third party. When they answer and I want to answer back, I get a "To <address> replaced with database email" and the reply to the third party is directed at the customer of the ticket. Is there any way to stop this behaviour? -- Lars Jørgensen Netværksadministrator Gyldendal A/S Tlf. 33 75 57 95 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/