Dear all I have installed OTRS 2.0.4 on Debian. I can login as root@localhost OK and go to the Admin menu. However, as soon as I try to go to the System, SysConfig page, I get the following error: ==================== cut ==================== Software Error Can't locate object method "new" via Package "XML::Parser:Lite" at ../..//kernel/System/XLM.pm line 781 ==================== cut ==================== Also, I get the following error when I goto Misc, Package Manager: ==================== cut ==================== Software Error ERROR: Need write permission in OTRS home Try: $OTRS_Home/bin/SetPermissions.sh !!! ==================== cut ==================== This is a complete new install and I've done no configuration changes - first login. Any ideas what I've done wrong and how to fix these problems? Many thanks. Oliver