Hi
I just started a job where I have to
support otrs and I have no experience with it
other than the reading I have done so far on your site.
I am having an issue when a user is opening
a ticket.
I see this type of message in the log
file
--snip--
OTRS-CGI-10[23101]:
[Error][Kernel::System::AuthSession::IPC::GetSessionIDData][Line:203]: Got no
SessionID!!
OTRS-CGI-10[23101]:
[Notice][Kernel::System::AuthSession::IPC::CheckSessionID] SessionID: '' is
invalid!!!
OTRS-CGI-10[23101]:
[Error][Kernel::Output::HTML::Generic::BlockTemplatePreferences][Line:203]: Need
Template!
OTRS-CGI-10[23101]:
[Error][Kernel::Output::HTML::Generic::BlockTemplatePreferences][Line:203]: Need
Template!
OTRS-CGI-10[23103]:
[Error][Kernel::Output::HTML::Generic::BlockTemplatePreferences][Line:203]: Need
Template!
Additionally I got this from a user when he
was posting a ticket....
--snip--
Error: Need Template!
Comment:
Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Mon Jun
19 07:35:02 2006
Message: Need
Template!
Traceback
(25070):
Module:
Kernel::Output::HTML::Generic::BlockTemplatePreferences (v1.147.2.3) Line:
203
Module:
Kernel::Output::HTML::Generic::BlockTemplatesReplace (v1.147.2.3) Line:
287
Module:
Kernel::Output::HTML::Generic::Output (v1.147.2.3) Line: 407
Module:
Kernel::Output::HTML::Generic::Output (v1.147.2.3) Line: 620
Module:
Kernel::Output::HTML::Customer::CustomerHeader (v1.36) Line: 135
Module:
Kernel::Modules::CustomerMessage::Run (v1.35.2.2) Line: 397
Module:
/opt/support/bin/cgi-bin/customer.pl (v1.31) Line: 669
I am trying to read about this system you guys have built and look into what is causing this
but I really have no experience with this. Any clues would be greatly
appreciated.
Thanks alot..