niklas.johansson@knowit.se wrote :
How do I link incidents, problems and changes with config items?
Hi Niklas, I'm not sure what you mean. You can link config items with other objects via the object dropdown box on the link screen. There you have to select "Ticket" since incidents and problems are tickets. I have no experience with changes, I think it's a separate item in the dropdown box. For screenshots please see http://doc.otrs.org/itsm/2.0/en/html/x561.html .
It would be good to get statistics showing how many incidents are related to different config items.
Sorry, I can't answer this.
Also, is it possible to link service to what components they are built up from?
Yes, you can link services to other objects. So you simply have to link them to the config items they depend on. Please read http://doc.otrs.org/itsm/2.0/en/html/c31.html#AEN88 . Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de