Hi

On 20.08.2009, at 20:12, James Burk wrote:

Usually the Salutation goes first, then your response and then the signature.  Anyway, TicketViewCompose::ResponseFormat allows you to order the content of your responses.  Hope this helps; not 100% sure I understand the issue.

He wants TOFU. "Text Over, Fullquote Under" But, Good looking out Jim! You are absolutely right.


Hi,
I have a problem with the signature of my tickets.
The signing is being presented to the end of the ticket, not the beginning when I reply to the email.
How can I do to configure OTRS so that I have the signature at the beginning of the ticket.


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