hmmmmm,

there is a complete (web-driven) Userinterface integrated in OTRS that can be configured and fitted to your needs...
Search documentation and Mailing lists for "theme" and "user interface".

this interface can easily handle all the things you mentioned below....

Li


otrs-bounces@otrs.org schrieb am 07.03.2006 16:00:11:

> Good day!
>
> First of all sorry if this list isn't the correct place for such a question.
>
> I'm have to write som kind of web-interface for users to pass requests
> to OTRS and see results of request processing. First (passing requests
> to OTRS) can be done simple by sending an e-mail message as far as I
> know, but how can I get ticket status? Or may be I can define some kind
> of callback, that will be called every time ticket is processed?
>
> I looked through OTRS documentation (may be not so attentively as I
> should) and had no luck.. :/
>
> Any links, comments etc. will be highly appreciated.
>
> Thanks in advance.
>
> --
> Regards,
> Eugene Kosov.
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