Hi Ashish,<br><br>We have multi-tenancy in OTRS but only up to some point.<br>You can&#39;t have for instance certain priorities or SLAs only available for certain customers, or contacts that can only be accessed by certain agents - without modifying the system, that is.<br>
<br>What you CAN do is restrict the queues to certain groups, tie the groups to certain roles, and then tie the roles to certain users. If you&#39;d do that, you can have users (agents) who can&#39;t see certain queues and tickets. <br>
<br>Hope this helps.<br><br>((enjoy))<br>- <br>
Michiel Beijen<br>R&amp;D<br><br>OTRS
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<br><br><div class="gmail_quote">On Wed, Nov 18, 2009 at 12:22 PM, Ashish Gangani <span dir="ltr">&lt;<a href="mailto:ganganiashish@gmail.com" target="_blank">ganganiashish@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">


<span style="font-family: arial,sans-serif; font-size: 13px; border-collapse: collapse; white-space: pre;"><div>Hi Team,</div>
<div>Please anyone help me to achieve multi tenancy in OTRS::ITSM 1.3.</div><div>how can i configure it.</div><div><br></div><div><br></div></span>Thanks and Regards,<br><font color="#888888">Ashish Gangani,<br>.<br><br>



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