Am 28.05.2018 um 15:56 schrieb Ralf Hildebrandt <Ralf.Hildebrandt@charite.de>:

* Renee B <otrs.list@perl-services.de>:

The "normal" OTRS address book is the customer user database. So you
could add those external contacts as customer users.

This is working now. I previously used LDAP as the customer user
database, meaning I had no way of adding "customer users" in OTRS
itself.

Now the next question: How can I use BOTH LDAP and the database driven
backed for customer users.?

   $Self->{CustomerUser} = {
       Name => 'LDAP Backend',
       Module => 'Kernel::System::CustomerUser::LDAP',
       ...
   };

Or rather: What is the default if no explicit "$Self->{CustomerUser}"
is set?

--
Ralf Hildebrandt                   Charite Universitätsmedizin Berlin
ralf.hildebrandt@charite.de        Campus Benjamin Franklin
https://www.charite.de             Hindenburgdamm 30, 12203 Berlin
Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
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