Re: [otrs] auto-response not working

Deepak Chopra wrote:

I’ve installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything is working fine but when ever any ticket generates in OTRS System, the auto-reply doesn’t send the details to the customers and I’m getting the following error message :

Wed Feb 28 17:20:03 2007

notice

OTRS-PM3-10

Sent no 'auto reply' for Ticket [2007022810000341] ("xyz" ) because the sender doesn't want a auto-response (e. g. loop or precedence header)

This is not an error, this is just a notice telling you that an auto reply was not sent because the ticket email contains a loop or precedence header which tells recipient (OTRS in this case) to not send auto replies. These headers are for instance used on mailinglists to prevent vacation notices from being sent to a mailinglist. Nils Breunese.