Re: [otrs] Send notification to agent but not for customer

Yes, because notifications are configured separately for customers and for agents Each agent can select which kind of notifications to receive, and for which queue Customers notifications are queue specific: for each queue, you can choose to enable notifications for customers assigned to that queue (this settings apply to all customers assigned to that queue) Gabriele ----- Original Message ----- From: "Guillaume Rehm" To: "User questions and discussions about OTRS.org" Sent: Tuesday, June 12, 2007 10:16 AM Subject: [otrs] Send notification to agent but not for customer

Hi list,

Is it possible to sent notification only for agent and not for customer ?

Thanks in advance

-- Guillaume REHM Centre de Ressources Informatiques

Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg

tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr

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