Re: [otrs] Postmaster Filter

Hi Martin, I don’t want to own the master, but isn’t it easier to add a Match Header to the SysConfig (Ticket -> Core::PostMaster) and use a regex to match for the value of that new header (.*) and set it in the X-OTRS-ArticleKey1 value with [***] ? *g* ... *duckt sich schon mal* ... Cheers, Nils On 22.03.2011, at 13:47, Martin Edenhofer wrote:

Hi Jan,

now I understand your use case a little bit more. :)

You need a mail header rewrite from "Articlefreekey1" to "X-OTRS-ArticleKey", right? There is no out of the box mail header rewrite feature in OTRS it self. I see two possible solutions:

a) Create an own postmaster module for the header rewriting (perl coding skills required)

b) Use procmail/formail for modifying incoming emails (it's unix stuff, some unix knowledge needed)

Greetings,

-Martin

http://edenhofer.de/

On 22.03.2011, at 13:36, wrote:

...

Hi Martin,

thanks. I already found that, sorry for not mentioning. But I do need some more: I want to set the value for “X-OTRS-ArticleKey” to that delivered by the mail. e.g. one mail has Articlefreekey1: MY_ID and I want to set X-OTRS-ArticleKey to “MY_ID”

another mail has Articlefreekey1: SOME_OTHER and I want to set X-OTRS-ArticleKey to “SOME_OTHER”

I don’t see in the documentation how to do that (if possible at all).

Greetings Jan Dreyer

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, March 22, 2011 1:31 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Postmaster Filter

Hi Jan,

it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html -> Table 5.4. Function of the different X-OTRS-headers

.... X-OTRS-ArticleKey(1|2|3): Additional info key for the article. Saves an additional info key for this article. X-OTRS-ArticleValue(1|2|3): Additional info value for the article. Saves an additional info value for the article.

PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on.

-Martin

http://edenhofer.de/

On 22.03.2011, at 12:59, wrote:

Hi,

I want to give some freetext input in header information of incoming mails. example: ---8< -- From: customer@domain.de To: otrsrecipient@mydomain.de Message-ID: <25012212.91300793495185.JavaMail.some@host> Subject: some infotext [Ticket# 841401199864] MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_9_546520.1300793495185" Articlefreekey1: MY_ID Articlefreevalue1: 1401199864 Articlefreekey2: MY_CONTACT_NAME Articlefreevalue2: User%20Name ---8< ---

Is it possible to put these variables (Articlefreekey1, …) into the database somehow?

Greetings Jan Dreyer

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